Frequently Asked Questions
Everything you need to know about your Racosmetics journey.
Are Racosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All Racosmetics products are 100% cruelty-free and never tested on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe for sensitive skin?
While our formulas are designed to be gentle, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.