Returns & Exchanges
At Racosmetics, we want you to love your beauty routine, which is why we offer a 30-day return policy for products in their original, unopened condition. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or store credit.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing